Frequently Asked Questions (FAQ)

How do I use the Stringpickr products?

The user manual is on the product pages and on the box of all our products. Check our How-to page here for more extensive information on keeping your nails strong and healthy!

What if the products don't work for me?

We guarantee the effectiveness of our products. Please contact us if you are not satisfied. In most cases you can send the product back and we will refund you.

Why did I not receive a tracking code?

Our apologies if you have not received a tracking code from us. Please contact us at support@stringpickr.com if you have not received a code 2 days after placing your order.

Is it possible to pick up my order?

To keep our costs low we do not have a physical store, so unfortunately it is not possible to pick up your order.

Are there other places where I can buy Stringpickr products?

To see our current list of resellers, please click here.